SHIPPING & RETURNS

Shipping

Our network of internationally recognised couriers deliver our stock globaly.  We can deliver to anywhere in Europe overnight for orders received before 2pm.  We will use the most suitable courier for your country.

Shipping charges will be applied at checkout and is calculated using shipping destination and order weight. If your order does not have a shipping cost, please contact us for a quote. 

 

                

 

Industry Leading Returns

It may be that a fault slipped through the net, or perhaps a phone turns out to be locked when it shouldn’t be.  Either way, we understand that it’s not good enough.

Simply let our friendly returns team know what’s wrong.  They will process your enquiry and let you know how to return the phone to us.  Once received back we’ll credit your account within 5-7 working days.

Sounds fast?  It is.  We do everything in-house, which is why we can process returns so quickly.

Our Focus on Quality

Ask your current supplier what their return rate is. We’re confident that ours beats any comparable wholesaler.

When we get a return, we conduct a review to see what went wrong, adapting our processes if necessary so that we don’t have the same issue again. And we’re serious about our testing and grading process.

We know that you are quality-focused, and that’s why we are too.

Returns Request

To return any stock please complete an online form before sending any items back. Once the request has been approved its important you send items to the correct address in order to comply with customs regulations.

For companies based in the EU: 

Space32,
Phoenix Cellular Returns
De Schakel 17,
5651 GH Eindhoven,
The Netherlands
 
 

For companies based outside the EU (including UK):

Phoenix Cellular
Returns Department    
Future House    
Marshfield Bank    
Crewe    
CW2 8UY
UK